Troubleshooting Guide for Website Issues

Karl -

Whilst GMG support the most recent versions of the current browsers, you may still run into issues on our site as everyone has a browser setup that is unique in some way, before contacting support, please try these steps below to see if they resolve your problems. 

  1. Cookies
  2. Try in an incognito session
  3. Clear your browser cache & cookies
  4. Turn off or remove extensions
  5. Try another browser
  6. Try another device 

 

1. Cookies

Whilst we now give you the option to save our cookies or not, it is vital to the functionality of our site that you atleast have the "functionality" cookie enabled, without this, some features will not work and we cannot help you if you run into issues.

To enable this cookie, you can update your cookie preferences from the Cookie Policy page by selecting "cookie settings".

 2. Try in an incognito session

Before making any alterations to your browser installations you should always try to complete your journey with an incognito session. This usually rules out if any extensions or cookies/cache may be effecting your expereince.

If browsing in an incognito sessions solves your issue it may be worth looking into why this is. First of all it would be worth moving onto section 2 and clearing your Cache and Cookies in your normal browser session. If that was not the cause, then you may want to look at removing extensions one by one until intended functionality is restored.

3. Clear your cache & cookies

Occasionally browsers may cache old information or store cookies that are no longer valid which will cause problems or display old information and not recent changes we have made. Clearing your cookies using the instructions below will allow you to visit our store as if it was the first time 

4. Turn off or remove extensions

Usually, the kind of extensions that would break functionality on our store would be extensions that block advertisments and javascript. Whilst these types of extensions are meant to improve your own security when browsing the internet, on occasion they can block elements or functions on our store that you may need in order to redeem game codes, promotional vouchers or even access your account.

To begin it is worth disabling or removing extensions that appear to 

5. Try another browser

Sometimes it will not be possible to workout exactly what is preventing your ability to use our site properly, occasionally it may be necessary to use another browser to see if this, if only as a temporary measure, resolves your issue, we would not want you to miss out on our great promotions! Try installing an alternate browser from the list below.

If you are already using one of the above as your daily driver, you could try instead your OS default browser instead Internet Explorer for windows or Safari for MacOS.

6. Try another device 

Through who knows what magic you are still unable to use our site properly, we may ask you to try on another device bearing in mind, we would not go this far without checking that everything is working on our side. Preferably we would want you to try a device that is outside of your current network so we can also rule out IP issues, either another PC or a mobile device.

If, somehow, you are still running into issues, perhaps our support team could identify something causing your troubles on ourside, drops us a ticket and we'll see if we can help.