Monster Hunter World FAQs

Regional restrictions

As for all products on our site, the code you receive will work for the region of your purchase. It is important that you don't use VPN or Proxies when you place your order as this alters your geolocation and can cause issues when processing your payment and could mean you will receive a key that won't work for your actual region.

Pre order bonus

As with all pre-purchases, Green Man Gaming only guarantees that you will receive the bonuses listed directly on the Green Man Gaming store page for the game and not the bonuses listed elsewhere. 

The following bonus content will be included with any pre orders of Monster Hunter World / Monster Hunter World Deluxe Edition: 

Origin Set

The Origin Set armor is a nostalgic must-have for series fans. This full armor set (head, chest, arms, waist, and legs) comes with enough defense to carry you through the early quests, and also features plenty of skills useful for gathering.

Fair Wind Charm

The Fair Wind charm carries a skill that increases your attack power, and one that adds a chance of reducing the damage you take. The charm also has a nice visual impact, as equipping it will add a glowing aura effect to your left arm! 

Payment issues

Proxies and VPNs are commonplace, however using them when trying to purchase products on the internet will often result in failed payments due to the inconsistencies they cause in your details. Please ensure your PC is not coming to Green Man Gaming from behind a proxy or via a VPN when you place your order. Our Terms and Conditions also state that the use of Proxys and VPNs will result in the loss of the purchase and you will not be eligible for a refund.

http://www.greenmangaming.com/terms-and-conditions/

If your bank is declining your payment, please contact your bank directly for further information.

If you have multiple accounts on Green Man Gaming, this can also lead to issues with order processing.

Otherwise feel free to contact Customer Support who will be happy to assist you with any other payment issues.

Refunds

Green Man Gaming will accept refund requests on all pre-purchase games where a key has not been provided. Once a key has been sent to customers it is no longer possible to obtain a refund.