- Redeeming Origin Products
- How does a Keyless redemption work
- What about pre-purchase titles
- What data will I share between accounts
Redeeming Origin Products
To help ensure a smooth and fast redemption of your game, from December 2019, you'll activate Origin games purchased from us via a keyless redemption process. We work with Electronic Arts to make this possible, and you'll need to own a pre-existing Origin account in order for us to deliver the product to your Origin account.
If you purchased a Origin game from us before December 2019, please see here for separate instructions.
How does a keyless redemption process work?
Following your purchase, you will be asked to log-in to your Origin account. Simply enter your Origin login details, follow the short redemption steps to confirm, and the game will be directly added to your account. Easy, fast, handy.
If you’re already logged-in to your Origin account, you may not be required to enter your details again. Please ensure you are logged-in to the account you wish to redeem the game on.
If you don’t have a Origin account, you’ll need to make one before redeeming your game. Owning an account is necessary in order to play any Origin title.
You may only redeem one PC key per product per each Origin account. If you have purchased multiple copies of the same title, please do not try to redeem the same game more than once. You will need to redeem the title on other eligible Origin accounts.
What about a pre-purchase title?
Pre-purchase titles work the same way, however, the option to add the game to your Origin account will become available when the game first goes to pre-load. If there is no pre-load period, the option will become available upon the games release.
What data will I share between accounts?
In order to redeem an Origin title purchased from us, you'll need to share your Origin Account ID and your Origin Account identity. This is a standard process to help facilitate secure keyless delivery between us and Origin.
Please note, if you already logged in to your Origin account, the button above will redeem the title on the account you are logged-in to. If you would like to redeem on a different Origin account, please log out and log in using the details of the intended account to redeem.
There are a few instances were you may encounter an error redeeming your code. If you do run into issues, please double check the following information is correct before contacting support.
- Origin account region
You need to make sure your Origin Account Region is set to the country in which you purchased the game otherwise you'll run into issues trying to redeem.
You can check your region from your account settings.
If you encounter any problems, please contact our friendly customer support who will assist you.