Vouchers FAQ

Karl -

Discount vouchers can be redeemed during the checkout process. Keep an eye out for a section as shown below:

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If you experience issues with voucher activation, please go through these possible resolutions:

It may be worth checking the promotional voucher exclusions we list in the promotions section to make sure that the game you want to purchase is included in the promotion.

Below are some errors/scenarios that may occur:

Sorry, that's not a code we recognize. Have another go.

Please check you have entered the voucher as seen from its source, copy and paste is usually your best friend in these situations, Vouchers require the hyphens to be included and if your voucher was displayed with a hash (#) please include it.

The voucher code entered appears to be invalid, please copy and paste the code exactly otherwise contact Customer Services for assistance

If you are receiving this message sadly it would mean that a game in your basket is not currently accepting vouchers or the voucher no longer applies to that game. Please check the promotional requirements and don't forget to check the promotions section to see if the game has been excluded from this promotion.

I am unable to add more than one voucher to my purchase

You can only use one voucher per purchase. 

Apply button is greyed out

The voucher you have entered contains an invalid character or is the incorrect length, check you have the correct code copied from the source.