For pre-purchase games, you will not receive your game immediately at the point of pre-purchase, rather, you will receive a key or activation link on the day of release (or a day or two beforehand dependant on the game publisher). We cannot guarantee that you'll be able to preload; however, we are in constant talks with the publisher to ensure games are released as early as possible.
Please note: We only provide bonus content as advertised on our own product page, on occasion, retailer pre-order bonuses can differ.
When will I receive my game key?
On release, your key or activation link will be displayed in your Green Man Gaming account and you will also receive an email when a key or activation link has been applied to your account.
Can I receive a refund for a pre-purchase?
You are welcome to a refund on your pre-purchase as long as you meet the following criteria:
- The game activation key (including any bonus or beta keys) has not yet been disclosed to you by email or webpage.
- The release of the game, or the pre-load is not within 48 hours of the refund request. We are unable to process refunds 48 hours before a game is due to be released or preload begins.
- If purchased through Paypal, refunds can not be processed after 180 days from purchase. After this, only a credit refund can be offered in its place.
Please check our refund policy for further information.