When will I receive my purchase?
As soon as you purchase the game from us, you'll be able to add the game to your Epic account straight away. Instructions to redeem it can be found here.
You will be able to start playing the game from 04:00 UTC on the 27th of October. Please consult the image below to check this in your time zone.
Is preload available?
There is no preload available at the moment, so you'll have to wait until the launch time above to start downloading it.
I cant find the game in my library, where is it?
After activating a game you may find that whilst it appears your CONNECTIONS tab when viewing your account on the EPIC website, the game does not appear in your library via the EPIC Games Launcher. Please instructions here to see it.
My game library doesn't say 'Deluxe Edition', why is this?
EPIC does not displays the names of separate editions for games, there are some exceptions to this such as Definitive Edition releases, or expanded releases of games previously released, you can check which edition you purchase via your EPIC account activations.
If you have any further questions not covered in this article please reach out to our Customer Service team so they can assist you further.