How do I track my Steam account on Green Man Gaming Community?
You will need to link your account on your profile page, this can be done by selecting the plus icon which will give you a selection of social accounts to link to your Community profile.
I've linked my Steam account, how long does it take to show my data?
It may take several hours from first linking to scan your account and displaying your data. please allow 24 hours for this process to complete, if your data has yet to appear after 24 hours there may be an issue with your account, check the answers below before contact our Customer Service team.
My community profile is not tracking my Steam data, why?
There can be a few reasons why we may not be able to track your data, the main 2 culprits are mentioned below:
The scraping queue
When we have several hundred users all wanting profiles updates we place you all in a queue, if there is an influx of users this may increase time between account updates. We usually aim to update accounts at least twice a day so if there is no update give it at least 24 hours before contact Customer Service.
Steam profile is private
A lot of users like their privacy but forget that this is not always a good thing. We can only track public accounts, if your profile is set to private or just friends, we cannot track you.
After reading the above, if you still have issues with your Steam tracking, please contact our Customer Service team for assistance.