DRM - Epic Keyless Redemption
Sections:
- Redeeming Epic products
- How does the keyless redemption work?
- What about pre-purchase titles
- What data will I share between accounts
- Troubleshooting
Redeeming Epic products
To help ensure a smooth and fast redemption of your game, from June 2020, you'll activate Epic games purchased from us via a keyless redemption process. We work with Epic Games to make this possible, and you'll need to own a pre-existing Epic account in order for us to deliver the product to your Epic account.
A couple of games may still provide keys instead of this new system, if you have a key for Epic please follow these steps:
- You will firstly need an Epic Games account. Click here and select "Sign Up" at the bottom and create yourself an account.
- Once you have an account download the client from here.
- Install the client and login.
- Click on your username in the bottom left corner and select "Redeem Code"
- Confirm and install game.
How does the keyless redemption work?
Following your purchase, you will be asked to log-in to your Epic account. Simply enter your Epic login details, follow the short redemption steps to confirm, and the game will be directly added to your account. Easy, fast, handy.
If you’re already logged-in to your Epic account, you may not be required to enter your details again. Please ensure you are logged-in to the account you wish to redeem the game on.
If you do not have an Epic account, you’ll need to make one before redeeming your game. Owning an account is necessary in order to play any Epic title.
You may only redeem one version of the game per Origin account. If you have purchased multiple copies of the same title, please do not try to redeem the same game more than once. You will need to redeem the title on other eligible Origin accounts.
What about a pre-purchase title?
Pre-purchase titles work the same way, however, the option to add the game to your Epic account will become available when the game first goes to pre-load. If there is no pre-load period, the option will become available upon the games release.
What data will I share between accounts?
In order to redeem an Epic title purchased from us, you'll need to share your Epic Account ID and your Epic Account identity. This is a standard process to help facilitate secure keyless delivery between us and Epic.
Please note, if you already logged in to your Epic account, the button above will redeem the title on the account you are logged-in to. If you would like to redeem on a different Epic account, please log out and log in using the details of the intended account to redeem.
Troubleshooting
If you cannot find your EPIC game after activation, please see EPIC - Finding your purchase, if you encounter any other problems redeeming your game, please contact our Customer Support team who will assist you.