Subject *

Description *

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Playfire Client Logs *

Have you attached your Playfire Client logs to this request?

How to attach your logs:
1. Open the Run dialog using the shortcut keys: [Windows key] + [R]
2. Enter "%userprofile%\appdata\local\vulcan" press [OK]
3. Attach any files called TheLog.txt

Platform *

- PC Digital Nintendo

Voucher Code *

Error message *

Full Name *

Please enter your full name.

Tracking Service *

- Xbox Live PlayStation Network Steam

Referral Link *

Your referral link

Game Title

Please state the game title you are referring to.

Order Reference

Playfire Client Version *

Example: 0.0.70.0

Website *

What is the website of your Company/Game?

Game Name *

Your name

Received Activation Email? *

Did you receive our activation email? (Yes/No)

Userselection *

Please select which best fits your enquiry

- Publish Game Sell Game

Preferred Refund Method *

Please select your preferred method to receive a refund.

- Original Payment Method GMG Store Credit

Error Message *

Please enter the exact error message you receive.

Payment Method *

- Debit/Credit Card Paypal Sofort Banking Store Credit Paysafecard Safetypay ChinaUnionpay Alipay Webmoney Yandex Qiwi Bitcoin

Paypal Transaction ID/Last 4 Digits of Card # *

Paypal transaction ID can be found in the confirmation email or transaction details, if submitting a Debit/Credit card number please only enter the last 4 digits, we do not require the full card number.

Game Key

Playfire Username *

Date of Transaction *

Missing reward list *

Example format per line - Doom 3: BFG - unlock Evil Recruit - £0.50

Referred Account *

The name or email of the referred account.

Game Title *